Enter your email address
Submit
Write your message
Volume 25, Issue 159 (5-2026)
Journal of Psychological Science 2026, 25(159): 1-22 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
hadiyan S, Abolmaali Alhasani K, Rafiepoor A, Saadati Shamir A. (2026). The effect of intellectual capital in the organization on organizational citizenship behaviors mediated by perception management. Journal of Psychological Science. 25(159), : 17 doi:10.61186/jps.25.159.17
URL: http://psychologicalscience.ir/article-1-2603-en.html
URL: http://psychologicalscience.ir/article-1-2603-en.html
Department of Psychology, Islamic Azad University, Tehran North Branch, Tehran, Iran , abolmaali@riau.ac.ir
Abstract: (213 Views)
Background:Psychological, social, cultural, emotional, and organizational perspectives always highlight the importance of human capital in literature. Among these capitals, intangible capitals, including intellectual capital, play a vital role in improving organizational performance. Despite several studies that have examined the impact of intangible assets on organizational citizenship behaviors, there are still ambiguities and gaps in this field.
Aims: The present study aimed to investigate the effect of intellectual capital on organizational citizenship behaviors with the mediation of perception management.
Methods: This descriptive study employed a correlational and structural equation modeling approach. The statistical population comprised all employees of a company (n = 400) in fiscal year 1399 (2020-2021). The sample size was determined using G*Power's formula (n = 376), and 385 participants were selected. After accounting for attrition, 378 questionnaires were analyzed. The research instruments included questionnaires on intellectual capital (Bontis, 1998), perception management (Bolino & Turnley, 1999), and OCBs (Organ & Konovsky, 1996). Data analysis was conducted using structural equation modeling (SEM) and descriptive statistics in SPSS version 26 and Amos version 24.
Results: The results of structural equation modeling showed that perception management plays a mediating role in the relationship between organizational intellectual capital and organizational citizenship behaviors (P<0.05). Also, perception management has a negative and direct effect on organizational citizenship behaviors (P<0.05). Intellectual capital explained 18% of the variance of perception management. Intellectual capital and perception management explained 23% of the variance in citizenship behaviors.
Conclusion: Considering the mediating role of perception management in the relationship between intellectual capital and organizational citizenship behaviors, it is recommended to improve organizational citizenship behaviors by increasing positive perception management skills and increasing intellectual capital in the organization.
Aims: The present study aimed to investigate the effect of intellectual capital on organizational citizenship behaviors with the mediation of perception management.
Methods: This descriptive study employed a correlational and structural equation modeling approach. The statistical population comprised all employees of a company (n = 400) in fiscal year 1399 (2020-2021). The sample size was determined using G*Power's formula (n = 376), and 385 participants were selected. After accounting for attrition, 378 questionnaires were analyzed. The research instruments included questionnaires on intellectual capital (Bontis, 1998), perception management (Bolino & Turnley, 1999), and OCBs (Organ & Konovsky, 1996). Data analysis was conducted using structural equation modeling (SEM) and descriptive statistics in SPSS version 26 and Amos version 24.
Results: The results of structural equation modeling showed that perception management plays a mediating role in the relationship between organizational intellectual capital and organizational citizenship behaviors (P<0.05). Also, perception management has a negative and direct effect on organizational citizenship behaviors (P<0.05). Intellectual capital explained 18% of the variance of perception management. Intellectual capital and perception management explained 23% of the variance in citizenship behaviors.
Conclusion: Considering the mediating role of perception management in the relationship between intellectual capital and organizational citizenship behaviors, it is recommended to improve organizational citizenship behaviors by increasing positive perception management skills and increasing intellectual capital in the organization.
Article number: 17
Type of Study: Research |
Subject:
Special
Received: 2024/09/6 | Accepted: 2025/01/30 | Published: 2026/05/22
Received: 2024/09/6 | Accepted: 2025/01/30 | Published: 2026/05/22
References
1. قرائتی، ماهرخ؛ کاشانی وحید، لیلا و اساسه، مریم. (1403). تدوین مدل ساختاری شادکامی مادران دارای فرزند با ناتوانی هوشی بر اساس سرمایه روانشناختی با میانجی گری انعطافپذیری شناختی، مجله علوم روانشناختی، ۲۳(۱۳۶)، ۸۰۰-۷۸۵. http://dx.doi.org/10.52547/JPS.23.136.785
2. عریضی،حمیدرضا.(1397).نظریه ضد سرمایهای فساد اداری و نقد مفهوم سرمایهاجتماعی. رفاه اجتماعی، 18(69)، 79-127. https://sid.ir/paper/56568/fa
3. شارع پور، محمود، و حجتی، حدیثه. (1397). تحلیل عوامل اجتماعی مؤثر بر مشارکت شهروندی: ارزیابی تجربی نظریهی سرمایهی اجتماعی. مطالعات جامعه شناختی شهری (مطالعات شهری)، 8(28)، 1-32. https://sid.ir/paper/210314/fa
4. Abbas, M. G., Wang, Z., Ullah, H., Mohsin, M., Abbas, H., & Mahmood, M. R. (2022). Do entrepreneurial orientation and intellectual capital influence SMEs' growth? Evidence from Pakistan. Environmental science and pollution research international, 29(17), 25774–25789. https://doi.org/10.1007/s11356-021-17542-y
5. Alfiero, S., Brescia, V., & Bert, F. (2021). Intellectual capital-based performance improvement: a study in healthcare sector. BMC health services research, 21(1), 73. https://doi.org/10.1186/s12913-021-06087-y
6. Barnard, C. I. (1938). The functions of the executive. Harvard University Press. org/record/1938-15046-000
7. Bolino, M. C., & Turnley, W. H. (1999). A model of perception management and its influence on employee satisfaction. Academy of Management Journal, 42(5), 614-625. https://www.jstor.org/stable/259117?origin=crossref
8. Bontis, N. (1998). Intellectual capital: An exploratory framework for measuring intangible assets. Management Decision, 36(2), 99-106.
9. Bucsea, O., & Pillai Riddell, R. (2019). Non-pharmacological pain management in the neonatal intensive care unit: Managing neonatal pain without drugs. Seminars in fetal & neonatal medicine, 24(4), 101017. https://doi.org/10.1016/j.siny.2019.05.009
10. Campbell Pickford, H., & Joy, G. (2016). Organisational citizenship behaviours: Definitions and dimensions. Saïd Business School WP 2016-31. http://dx.doi.org/10.2139/ssrn.2893021
11. Fisher P. (2017). Homeopathy and intellectual honesty. Homeopathy: the journal of the Faculty of Homeopathy, 106(4), 191–193. https://doi.org/10.1016/j.homp.2017.10.001
12. Flood, F. (2017). Social Psychology of Organizations. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_3059-1
13. Harper, P. J. (2015). Exploring forms of organizational citizenship behaviors (OCB): antecedents and outcomes. Journal of Management and Marketing Research, 18, 1. 118a37b15791dfcc40068ed654039bb98e829c46
14. Harper, P. J. (2015). Exploring forms of organizational citizenship behaviors (OCB): antecedents and outcomes. Journal of Management and Marketing Research, 18, 1. https://aabri.com/manuscripts/142119
15. Hart, T. A., Gilstrap, J. B., & Bolino, M. C. (2016). Organizational citizenship behavior and the enhancement of absorptive capacity. Journal of Business Research, 69(10), 3981–3988. https://doi.org/10.1016/j.jbusres.2016.06.001
16. Hazzi, O.A. (2018). Organizational Citizenship Behavior: A Holistic Review. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance (pp. 1–12). Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_3677-1
17. Jardon, C. M., & Martinez-Cobas, X. (2021). Measuring intellectual capital with financial data. PloS one, 16(5), e0249989. https://doi.org/10.1371/journal.pone.0249989
18. Katz, D., & Kahn, R. L. (1966). The social psychology of organirations. Wiley. apa.org/record/1966-35011-000
19. Katz, D., & Kahn, R. L. (1978). Organizations and the system concept. Classics of Organization Theory, 80, 480. doi/full/10.1080/23311975.2024.2350804#references
20. Khan, N. U., Anwar, M., Li, S., & Khattak, M. S. (2021). Intellectual capital, financial resources, and green supply chain management as predictors of financial and environmental performance. Environmental science and pollution research international, 28(16), 19755–19767. https://doi.org/10.1007/s11356-020-12243-4
21. Knorst, J. K., Tomazoni, F., Sfreddo, C. S., Vettore, M. V., Hesse, D., & Ardenghi, T. M. (2022). Social capital and oral health in children and adolescents: A systematic review and meta-analysis. Community dentistry and oral epidemiology, 50(6), 461–468. https://doi.org/10.1111/cdoe.12714
22. Lilly, J.D. (2022). Organizational Citizenship Behavior. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-030-66252-3_125
23. Mengesha, E. W., Alene, G. D., Amare, D., Assefa, Y., & Tessema, G. A. (2021). Social capital and maternal and child health services uptake in low- and middle-income countries: mixed methods systematic review. BMC health services research, 21(1), 1142. https://doi.org/10.1186/s12913-021-07129-1
24. Miller, E. T., & Abu-Alhaija, D. M. (2019). Cultural Influences on Pain Perception and Management. Pain management nursing: official journal of the American Society of Pain Management Nurses, 20(3), 183–184. https://doi.org/10.1016/j.pmn.2019.04.006
25. Motamed, H., & Zamani, G. H. (2016). A comprehensive review of sample size determination methods with a special focus on the field of nursing. Journal of Nursing and Health Studies, 2(1), 43-55.
26. Ocampo, L., Acedillo, V., Bacunador, A. M., Balo, C. C., Lagdameo, Y. J., & Tupa, N. S. (2018). A historical review of the development of organizational citizenship behavior (OCB) and its implications for the twenty-first century. Personnel Review, 47(4), 821–862. https://doi.org/10.1108/PR-04-2017-0136
27. Organ, D. S., & Konovsky, M. A. (1996). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage Publications.
28. Özdemir, Y., & Ergun, S. (2015). The relationship between organizational socialization and organizational citizenship behavior: the mediating role of person-environment fit. Procedia-Social and Behavioral Sciences, 207, 432-443. https://doi.org/10.1016/j.sbspro.2015.10.113
29. Parhehi, H. (2017). Anti-capitalist theory of administrative corruption and criticism of the concept of social capital. Social Welfare, 18(69), 79-127. (In Persian). SID. https://sid.ir/paper/56568/fa
30. Qaraeti, M., Kashani Vahid, L., & Asaseh, M. (2024). Developing a structural model of happiness of mothers with children with intellectual disabilities based on psychological capital with the mediation of cognitive flexibility, Journal of Psychological Sciences, 23(136), 785-800. (In Persian). http://dx.doi.org/10.52547/JPS.23.136.785
31. Sharapour, M., & Hojjati, H. (2017). Analysis of social factors affecting citizenship participation: empirical evaluation of social capital theory. Urban Sociological Studies (Urban Studies), 8(28), 1-32. (In Persian). SID. https://sid.ir/paper/210314/fa
32. Sharma, A. (2016). Organizational citizenship behaviour: A literature review of the dimensions and antecedents. International Journal of Education and Management Studies, 6(3), 351. doi/10.1177/014920630002600307
33. Sharma, J. P., Bajpai, N., & Holani, U. (2010). Organizational citizenship behavior in public and private sector and its impact on job satisfaction: A comparative study in Indian perspective. International Journal of Business and Management, 6(1), 67. https://doi.org/10.5539/ijbm.v6n1p67
34. Somech, A., & Ohayon, B. E. (2019). The trickle-down effect of OCB in schools: The link between leader OCB and team OCB. Journal of Educational Administration, 58(6), 629–643. https://doi.org/10.1108/JEA-03-2019-0056
35. Spottswood, E. L., & Wohn, D. Y. (2020). Online social capital: recent trends in research. Current opinion in psychology, 36, 147–152. https://doi.org/10.1016/j.copsyc.2020.07.031
36. Tran, T. P., Nguyen, P. V., Nguyen, Q. L., Tran, N. P., & Vo, D. H. (2022). Does national intellectual capital matter for shadow economy in the Southeast Asian countries?. PloS one, 17(5), e0267328. https://doi.org/10.1371/journal.pone.0267328
37. Ullah, H., Wang, Z., Mohsin, M., Jiang, W., & Abbas, H. (2022). Multidimensional perspective of green financial innovation between green intellectual capitals on sustainable business: the case of Pakistan. Environmental science and pollution research international, 29(4), 5552–5568. https://doi.org/10.1007/s11356-021-15919-7
38. Vanaja, N., Rajeswari, P. S., & Tamil, K. (2021). Organizational tizenship behaviour–evolving dimensions and anteceCidents. Journal of Xi’an University of Architecture & Technology, XIII(4) DOI: 10.1080/23311975.2024.2350804
39. Wightman, A., Goldberg, A., & Diekema, D. (2018). Fairness, severe intellectual disability, and the special case of transplantation. Pediatric transplantation, 22(5), e13228. https://doi.org/10.1111/petr.13228
40. Worku, M. A., & Debela, K. L. (2024). A systematic literature review on organizational citizenship behavior: conceptualization, antecedents, and future research directions. Cogent Business & Management, 11(1). https://doi.org/10.1080/23311975.2024.2350804
41. Yaylaci, A. F. (2016). An analysis of studies on organizational citizenship behaviors in Turkey: 2000-2015. Journal of Education and Training Studies, 4(8), 99–115. https://doi.org/10.11114/jets.v4i8.1560
42. Zhang, H., Zhao, Y., Zou, P., Lin, S., Mu, S., Deng, Q., Du, C., Zhou, G., Wu, J., & Gan, L. (2021). Explaining Organizational citizenship behavior among Chinese nurses combating COVID-19. Risk Management and Healthcare Policy, 14, 979–986. https://doi.org/10.2147/RMHP.S292436
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) License. |
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)